Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.
By the year 2020, customer service will overtake price and product as the key differentiator between brands. Read more
Online video is not going away anytime soon—and whether you sell to consumers or other businesses, there’s good reason to incorporate it into your business’s marketing efforts.
If you see any of these five signs in your company, it’s likely that you have run out of steam (or are on the verge of doing so) and it’s time to make some changes.
When you think of quality control, you probably think of manufacturing businesses inspecting products for flaws. In reality, quality control processes can be used in all types of businesses, whether they are product-based or service-based, B2B or B2C.